Not able to create new users for customers

Resolved·Partial outage

The issue has been resolved

Tue, Jan 20, 2026, 09:11 PM

(1 month ago)

Affected components

Jan 20, 2026, 08:07 PM

09:11 PM

Updates

Resolved

The issue has been resolved

Tue, Jan 20, 2026, 09:11 PM

Monitoring

We have implemented a fix and now monitoring the result.

Tue, Jan 20, 2026, 08:22 PM(48 minutes earlier)

Identified

We have found the issue and working on a fix.

Tue, Jan 20, 2026, 08:15 PM

Investigating

It's currently not possible to create new users for your customers. We are investigating the issue.

Tue, Jan 20, 2026, 08:07 PM